Project Planning and Scheduling

Most recently, as Verizon has continued to expand its corporation into a more customer oriented company, they have developed a portion of Verizon called, "Fios." This was a huge step for Verizon, and a huge project at that. There was much planning, and scheduling that went into this new aspect of Verizon. Planning refers to the decisions required in the beginning of the project. The planning is the groundwork for any major movement within the company, including Verizon. It helps to establish the direction in which the project will go. In terms of scheduling, this is where the project management must step up, and take control. The project plan is then specified in much more detail. When developing a project such as Fios, there is alot to take in to account. Customers are being presented with something brand new, and out of the ordinary. Verizon has developed a projcet that allows customers to have an all inclusize service of telephone service, television service(high definition) and others in one. Adding perks such as speed and convenience has to work together to benefit the customers in the best and most efficient way possible. After the planning and scheduling, the chapter is no yet closed. Project control is important in tracking the work as it is being performed within the particular project. Verizon Fios has been a huge step in the movement of Verizon as a company. Just the same, with any other project, Verizon will have to figure out the glitches and quirks along the way. As for now, Fios has been a huge stepping stone for Verizon as a company, and a customer oriented one at that.

Exercise 7

Supply Chain Management

Most likely Verizon follows a typical supply chain management system. The only difference is that they are buying finished goods, such as phones and modems, therefore they do not manufature anything. I would assume that their products are shipped to the Verizon warehouses from distributors or other companies such as Motorola. Then, they are shipped to the retail establishments, which is where they are purchased by the customers. All of this proves that it is a downstream flow of products.

As far as performance goes, I don't believe that there are any complaints. If you need a product from Verizon, most likely they will have it in stock. Therefore, they are consistent when it comes to supply chain management performance.

Exercise 6

There was no evidence found on Verizon using QC charts for quality control, but I am sure that they use them. There are many different variables for all Verizon services and products, so there has to be a system in place to control all of these different variables.

Being that Motorola developed the Six Sigma method, Verizon may use the Six Sigma process of define, measure, analyze, improve, and control, because they sell Motorola products.

Most likely Verizon uses Pareto Analysis for continuous improvement, especially when selecting new phones or other products to sell.

As a group we thought about Verizon Wireless and some of the different phones they sell. We know a lot of people who own Verizon phones, and we know that a lot of them have internal problems and stop working after a short period of use. There is obviously a problem in quality control for the products they sell, so maybe they should do some more research on the different phones before they put them out for sale.

Maintainability is also and important fact for Verizon to have for theor customers, since customers have an access to be able to maintain their cell phone in a good shape and even if they are not able to do that Verizon would be able to fix their product or either replace them.

Quality of Verizon

The dimensions of quality that they applied to their product of service is aveilability since it defines the continuity of service to the customers. Verizon wants to keep their customers after their contract is done, so they decided to give a great discount to renew your contract or even getting a cell phone for free. They also also want to emphesizes with the reliability since it refers to the length of time that the product fails. Verizon gives an opportunity to have an insurence that would be able to usedto renew your cell phone after a year or if anythign happens to it then it also can be replace too. Verizon want to have their customer happy and making sure they have a great customer service also.
Some ideas that canbe recommend to Verizon is to advertize more those cell phones that have a better quality rather than those that just looks good, but easy to get damage.

Service for Customers needed

Verizon want to be able to halp as many necessaries that customer needs that they try their best to help cutomers to be satisfy and happy to have Verizon. In this Verizon Youtube.com video shows how they created a way for those that are deaf to be able to get help from Verizon.

Verizon Service via ASL Videophone