Exercise 6

There was no evidence found on Verizon using QC charts for quality control, but I am sure that they use them. There are many different variables for all Verizon services and products, so there has to be a system in place to control all of these different variables.

Being that Motorola developed the Six Sigma method, Verizon may use the Six Sigma process of define, measure, analyze, improve, and control, because they sell Motorola products.

Most likely Verizon uses Pareto Analysis for continuous improvement, especially when selecting new phones or other products to sell.

As a group we thought about Verizon Wireless and some of the different phones they sell. We know a lot of people who own Verizon phones, and we know that a lot of them have internal problems and stop working after a short period of use. There is obviously a problem in quality control for the products they sell, so maybe they should do some more research on the different phones before they put them out for sale.

Maintainability is also and important fact for Verizon to have for theor customers, since customers have an access to be able to maintain their cell phone in a good shape and even if they are not able to do that Verizon would be able to fix their product or either replace them.

Quality of Verizon

The dimensions of quality that they applied to their product of service is aveilability since it defines the continuity of service to the customers. Verizon wants to keep their customers after their contract is done, so they decided to give a great discount to renew your contract or even getting a cell phone for free. They also also want to emphesizes with the reliability since it refers to the length of time that the product fails. Verizon gives an opportunity to have an insurence that would be able to usedto renew your cell phone after a year or if anythign happens to it then it also can be replace too. Verizon want to have their customer happy and making sure they have a great customer service also.
Some ideas that canbe recommend to Verizon is to advertize more those cell phones that have a better quality rather than those that just looks good, but easy to get damage.