Service for Customers needed

Verizon want to be able to halp as many necessaries that customer needs that they try their best to help cutomers to be satisfy and happy to have Verizon. In this Verizon Youtube.com video shows how they created a way for those that are deaf to be able to get help from Verizon.

Verizon Service via ASL Videophone

Service Process Design

The 3 elements of the service-product bundle

Tangible Service – Verizon has a variety of cell phones and a variety of accessories for the customer’s desire and even for their own needs.
Psychological benefits- The way customer gets satisfaction for the variety and quality of cell phones, accessories, the treatment of the staff that would make them feel at home and free to pick the things that you would like at the reach of a phone call, internet access, or by stopping in to a store.
Physical Goods- Customers would be satisfied to find a great way of coming out of a store with what they want and things that they need the most or more.

· The cell they operate in on the service matrix is the customer router since they have someone helping them to get what they want and with the different access that they need and accessories needed. Customer decides what they want while Verizon assemble everything together for the costumer’s wants.
· Some types of customer contact they encounter by either online by asking question in their online accounts, by calling the customer service of Verizon or also by stopping by a store and getting help from the customer service staff or other representatives. They would be able to response to the needs or the questions that the customers have, depending on the needs of the customers it would be faster to get an answer by the phone. Verizon’s customers can use self services by getting into their online account and ordering what they need or either by calling a Verizon representative.
· Verizon does use technology to have in track the needs of the customers and also by having costumers have their own account that would be able to order what they need. They do use focused in operations to have customer’s satisfaction. They support their employees by educating them about the service and also by letting them have the opportunity of help for tuition in schools and also by having enough employees schedule to work at any time that customers may need.
· The guarantees that they offer is by offering costumers a plan that if you loose a cell phone or any damages that would not count water in the cell phone would be able to get a brand new one and also when someone first buy a cell phone would be able to replace it for a different one if you did not like the one you were offered but it has a time limit of a month.

Exercise 3

What type of product flow do they use?

Verizon uses Continuous product flow when offering services and products to their customers. Products (such as cell phones) and services are supplied in a continuous fashion and tend to be highly standardized and automated with very high volumes of production.

What type of customer order do they process?

Even though verizon offers more of a service than an actual product, I believe the type of customer order they use is make-to-stock. This is because, they already have the products on hand in the store. When a customer buys a phone they are buying from the inventory in that store. This also goes with the service plans. Although they are somewhat customizable, there are base plans that you have to buy, then you can add whatever extras you want or need.

Which cell do they fall into in the process characteristics matrix?

The cell that I would say Verizon falls into is the Continuous cell under make-to-stock.

What are some of the factors influencing their process selection?

Some of the factors that influences their process would be the way that they have different companies providing the products (cell phones or accesories) that Verizon's customers would need.

Can they adopt any of the mass customization methods discussed?

I think Modular production can be adopted by Verizon because you can choose a type of plan that you would like from one of their services and customize it to meet your needs.

http://www.connectlive.com/events/verizon/

Helping Others..

Verizon's new way to attract people..

Verizon has created many ways to attract people starting from commercials on television, radio or advertising on the streets. In coherence to this Verizon decided to get more interest from their customers by helping those that needs the most. They decided to help families that needs the most to come in to their house and create a better atmosphere by providing more technology in their house. As an example you can watch this video that will show much more information about what they provide for free and giving those that are needed. You can either watch the video in Youtube http://www.youtube.com/results?search_query=verizon&search_type=
or go to their own website
http://www.2pointhome.com/show/
I hope you enjoy it and if you know people that would need this change do not fear to add them, you never know if you can help them more than what you think.

Where to get the Information from?

This is the website where you can find information of the inventory management that Verizon uses. http://www.allbusiness.com/company-activities-management/company-strategy-outsourcing/6169780-1.html

Inventory Management

Business wire published on August 27, 2001 that Verizon Enterprise had a new network inventory management solution for the network operation. Visionel(R) corporation is a leader in delivering the network inventory and configuration management solutions, they decided that since Verizon is such a big company in networking they would have to have an inventory more sucessful that would provide enough goods for their customers and not have many of them stuck in an inventory room, it would be better to use up-to-the-minute inventory that views the topology that detailes the configuration and connectivity data.

It also helps verizon's customer's networks performance and qualability and reliability. Visionel also provides Verizon network engineers with an up to date view of each customer's network that would be easier to find the quantity if how many customer's are needed of Verizon's goods.

"he configuration and change management applications to service provider, network, outsources, and large enterprises for the design, deployment and operation of complex, geographically distributed networks.

In the picture above we can see the way Visionael would help the cutomer's outrage and also would help Verizon to keep their inventory in a way that if they need anything they would have to troble of having them in the back room, but also by not having too many inventory that can decrease their revenues.